Privacy Policy
How Bespoke Rooflines collects, uses, stores and protects the personal information you share with us, and the rights you have over your data under UK data protection law.
Last updated: 23 October 2026
1. Who we are
This website is operated by Bespoke Rooflines ("we", "us", "our"), a provider of roofline installation, replacement and repair services in the United Kingdom. For the purposes of UK data protection law, we are the "data controller" responsible for your personal data.
- Trading name: Bespoke Rooflines
- Registered company name: Bespoke Rooflines
- Company registration number: available on request
- VAT number: available on request
- Registered / business address: available on request
- ICO registration reference: available on request
- Email: [email protected]
If we are required to appoint a data protection officer or a specific contact for data protection matters, their details will be confirmed here: [email protected]. Until then, please direct any questions to the email address above.
2. What personal data we collect
We collect personal data that you choose to give us, mainly when you make an enquiry or request a quotation. Through our enquiry and quote forms this may include:
- Your name
- Your email address
- Your telephone number
- Your postcode
- The service you are interested in (for example fascias, soffits, guttering or a complete roofline replacement)
- Your property type (for example detached, semi-detached, terraced or bungalow)
- The details of your project that you include in your message
We may also keep a record of correspondence if you contact us by email, telephone or post, so that we can respond to and manage your enquiry.
We do not intentionally collect special category data (such as health information) through this website. Please do not include sensitive personal information in your enquiry unless it is genuinely necessary for us to help you.
3. How we collect your data
We collect personal data when you:
- Complete an enquiry or request-a-quote form on this website
- Email us, call us or otherwise contact us directly
- Correspond with us about a quotation, booking or completed work
Some limited technical information may also be collected automatically through cookies and similar technologies. Please see our Cookie Policy for details.
4. Our lawful basis for using your data
Under the UK GDPR we must have a lawful basis for processing your personal data. Depending on the situation, we rely on:
- Consent: where you submit an enquiry and tick the box agreeing that we may use your details to respond to you. You can withdraw your consent at any time.
- Steps taken at your request prior to entering into a contract: where you ask us to prepare a quotation or arrange an assessment.
- Performance of a contract: where you go on to engage us to carry out work.
- Legitimate interests: to respond to enquiries, manage our relationship with you and run our business, provided your rights do not override those interests.
- Legal obligation: where we must keep certain records, for example for tax or accounting purposes.
5. How we use your data
We use the personal data we collect to:
- Respond to your enquiry and answer your questions
- Prepare and provide quotations and arrange assessments
- Carry out and manage any work you ask us to undertake
- Keep records of our correspondence and transactions
- Meet our legal, accounting and regulatory obligations
We do not use your enquiry data for automated decision-making or profiling, and we will not send you marketing messages unless you have asked us to or otherwise agreed to receive them.
6. How long we keep your data
We keep your personal data only for as long as is necessary for the purposes set out above, including to meet any legal, accounting or reporting requirements. Enquiries that do not lead to work are kept for a reasonable period and then deleted or anonymised. Records relating to completed work are typically kept for longer to meet our legal and tax obligations. Specific retention periods are: enquiry details are kept only for as long as needed to respond to you and to meet our legal obligations, then securely deleted.
7. Who we share your data with
We do not sell your personal data. We may share it with trusted third parties who help us operate this website and run our business, such as:
- Our website hosting and infrastructure provider
- A form-handling or email delivery service used to receive and route enquiries
- IT, software and professional service providers (for example accountants), where relevant
These providers act on our instructions and are required to keep your data secure and use it only for the purposes we specify. The specific providers we use will be confirmed here once finalised: our website hosting provider and our form-handling provider, Formspree. We may also disclose your data where we are required to do so by law or to protect our legal rights.
Where any provider stores or processes data outside the UK, we will take steps to ensure appropriate safeguards are in place as required by UK data protection law.
8. Cookies
This website aims to use minimal cookies. At present it loads fonts from a third-party provider (Google Fonts) and may set limited technical cookies. For full details of the cookies and similar technologies used, how they are categorised and how you can control them, please read our Cookie Policy.
9. How we protect your data
We take reasonable technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, but we work to protect your information and keep our practices under review.
10. Your rights
Under the UK GDPR and the Data Protection Act 2018 you have rights over your personal data, including the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Request that inaccurate data is corrected
- Request that your data is erased in certain circumstances
- Restrict or object to our processing of your data
- Request the transfer (portability) of your data in certain circumstances
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within the timescales set out in law, normally within one month.
11. How to complain
If you have a concern about how we handle your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
- Website: ico.org.uk
- Helpline: 0303 123 1113
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. Any updated version will be published on this page with a revised "last updated" date.
13. Contact us
If you have any questions about this privacy policy or about how we handle your personal data, please contact us by email at [email protected].
Ready to discuss your roofline?
Tell us about your property and what you'd like to improve. We'll talk through the options and arrange a no-obligation written quotation.